There were lots of complaints to Apple customer support regarding some users of the Iphone 3g having problems with their Iphone while updating to 2.0.1. In this case, every feature on your phone freezes, nothing is responding and you are standing there wondering what went wrong.
Error like this one pops up, ” The ipod “ipod” could not be updated. An unknown error has occured (-1).
Note: Even though the reason why an Iphone crashed while updating to 2.0.1 in unknown, it might be because Itunes is not updated to its most recent version, 7.7.1.
Follow these step by step guide to restore your Iphone to working order.
1. Your iPhone must be disconnected from the USB chord (there is need to “eject” in iTunes because the error automatically turns off your Iphone)
2. Press and hold down the Home button and the Sleep button for over 10 seconds. You will see a white light flash. The screen will shut off. Continue holding the buttons until the screen comes back on.
3. At this point, “Connect to iTunes” screen will be displayed on your screen.
4. Now Leave your phone as it is - Be certain that it’s not connected to your computer.
5. Close all running programs on your computer, including itunes.
6. Uninstall (via Control Panel) “Apple Software Update” and “Apple Mobile Device Support”
7. Once the above programs has being removed, uninstall “Quick Time” and then “iTunes”
8. After the uninstallations are completed, now restart your computer
9. Be sure you have no “QuickTime” or iTunes” folders left onyour computer. If you’re on a PC, go to C>>Program Files, and search for “iTunes” or “QuickTime”. Delete the folders.
10. Now go to http://www.apple.com/itunes/download/ and download iTunes.
11. Run the installation for iTunes and QuickTime.
12. Using the Itunes icon on your desktop, open iTunes and connect your iPhone.
13. There will be a pop up message notifying you that you “must restore your iPhone”.
14. Click restore
15. Give your Iphone some time for the restore process to finish
16. Once the first restore has being completed, itunes will ask you whether you want to treat it as a new phone or restore from a backup
17. Hopefully you have a backed up for your iPhone, if not, you will lose all your contacts,video, music, photos, and apps.
And this process should bring your Iphone back to from the dead.
Note: If you have not yet updated to 2.0.1, it is very important to make sure you have iTunes 7.7.1 first. To check, open iTunes and go to Help >> About iTunes. Update if necessary.
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